Since the end of 2023, the World Health Organization (WHO) has engaged our services to provide critical IT support for their Event Management Suite (EMS2) Application Builder. This initiative was part of WHO’s broader strategy to revolutionize emergency management through advanced digital solutions. Our role was pivotal in ensuring the application’s reliability and performance, thereby supporting WHO’s mission to respond effectively to public health emergencies.
The primary goal of this engagement was to deliver specialized level 2 and 3 IT support for the EMS2 Application Builder. This support was essential for maintaining the seamless operation of the application, which is instrumental in managing public health events and ensuring rapid, actionable information flow across all levels of the organization.
The EMS2 project aims to transform the digital landscape of emergency management by integrating standalone applications into a unified ecosystem. This ecosystem supports the end-to-end lifecycle of public health events, from detection to response and recovery. By enhancing the current digital infrastructure, WHO seeks to minimize the impact of emergencies and prevent morbidity and mortality.
Relief Applications’ goal is to ensure that the production environment of the EMS2 project remains bug-free, operational and active for WHO’s use. To achieve this, we focus mostly on:e
- Bug fixing
- Improving the EMS2 project
- Configuring the EMS2 project for the users
Our team provided hours expert support, encompassing both level 2 and level 3 assistance:
- Level 2 Support: In-depth troubleshooting and problem analysis to address complex issues efficiently.
- Level 3 Support: Expert interventions by specialists, including architects and engineers, to resolve intricate technical challenges.
We established a dedicated email contact for WHO to request support and utilized their DevOps solution to track and fulfill support requests promptly.
This maintenance contract was renewed every month, and the workload to provide was updated according to the needs. Our approach ensured that all support requests were handled in a timely manner, maintaining the application’s operational integrity. Coordination was led by Jered Markoff, Technical Officer at WHO, who provided essential business requirements, supervision, and instructions.
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